mentol4 Privacy Policy
This page describes what we collect when you use mentol4 and how we keep that data protected. We at mentol4 treat your personal information as confidential and apply encryption, access controls, and regular security audits to safeguard it. When you register for an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our live-dealer tables and sportsbook, you share data with us. This policy explains what we collect, how we use it, who we share it with, and what rights you have.
Our mentol4 platform operates in compliance with data protection standards applicable to online gaming services in Southeast Asia. We retain your data only as long as necessary to provide our service, fulfill legal obligations, or resolve disputes. If you have questions about your data or wish to exercise your rights, contact our support team via the in-app chat or email. We respond during business hours, typically within one business day.
We at mentol4 do not sell your personal data to advertisers or marketing companies. We may share your data with payment processors, compliance partners, and regulatory authorities only where required by law or necessary to provide our service. This policy is effective as of the date stated on our platform and may be updated periodically. We notify users of material changes via email or in-app notice.
What Data We Collect on mentol4
When you register for mentol4, we collect your full name, email address, phone number, and date of birth. These details are required to create your account and allow us to contact you if needed (e.g., password reset, account security alerts). We also collect your IP address and device information (browser type, operating system) to detect suspicious login patterns and prevent fraud.
For identity verification (KYC), we ask you to upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter). We use these documents to confirm your identity, comply with anti-money-laundering regulations, and prevent account takeover. Our compliance team reviews these documents securely; we do not store your ID in readable format—we encrypt it and retain only a verification flag in your account.
When you deposit funds on mentol4, we collect transaction details: the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), timestamp, and settlement confirmation. We do not store your full payment card or e-wallet credentials; payment processors handle authentication directly. We retain your transaction history indefinitely for regulatory compliance and dispute resolution.
We at mentol4 track your gameplay and betting activity: which games you play, how long you play, your bet amounts, and your wins or losses. This data helps us detect fraud (e.g., account takeover, money laundering), analyze service quality, and comply with regulations. We also track your support interactions (chat messages, email) and your account settings (language preference, withdrawal method).
We collect data passively when you use mentol4: your location (approximate, from IP address), browser identifiers, and app crash reports. This helps us identify technical issues and improve performance for users in Jakarta, Surabaya, Bandung, Medan, and Semarang. We do not sell this data to third parties.
How We Use and Share Your Data on mentol4
We at mentol4 use your data to provide our service, process your deposits and withdrawals, verify your identity, detect fraud, and comply with law. We use your email and phone number to send account notifications (login alerts, withdrawal confirmations, promotional offers). You can opt out of promotional emails in your account settings; transactional emails (e.g., withdrawal confirmation) cannot be disabled as they are required for account security.
Our mentol4 platform uses third-party processors: payment gateways (to process DANA, e-wallet, and other payments), identity verification services (to scan your uploaded ID), and hosting providers (to store our servers). We share only the data necessary for these processors to perform their functions. We require all processors to maintain strict confidentiality and security standards.
We may disclose your data to regulatory authorities, law enforcement, or courts if required by law or if we believe disclosure is necessary to protect our legal rights or the safety of our users. For example, if Indonesian authorities investigate money laundering, we provide transaction records and identity information as required. We do not proactively share data with government agencies; we respond only to lawful requests with proper authorization.
Our mentol4 servers may be located outside your jurisdiction (e.g., in data centres in Singapore or Malaysia). By using mentol4, you consent to your data being transferred and stored in these locations. These jurisdictions have data protection standards comparable to Southeast Asian norms; however, local laws in those jurisdictions may differ from your home country.
Data Protection Measures
- Encrypted connection (HTTPS/TLS) for all data transmission
- Encrypted storage for sensitive data (passwords, IDs)
- Access controls: staff access only where job-required
- Regular security audits and penetration testing
Limitations
- No security is absolute; data breach risk cannot be eliminated
- Servers may be located outside your jurisdiction
- Law enforcement may compel data disclosure
We at mentol4 retain your data for as long as your account is active, plus five years after closure (to meet regulatory requirements). During Liga 1, Piala AFF, or Piala Indonesia seasons, we may retain betting records longer to resolve disputes. If you request data deletion, we delete non-essential data immediately; however, we retain transaction records, identity verification documents, and activity logs for five years to comply with anti-money-laundering law.
Your rights on mentol4 include the right to access your data, request correction of inaccurate data, and request deletion of non-essential data (subject to legal retention requirements). To exercise these rights, contact our support team. We also allow you to export your betting history and account statement at any time via the account dashboard.
If we discover a data breach affecting your mentol4 account, we notify you via email and in-app alert within a reasonable timeframe. We investigate the breach, implement corrective measures, and cooperate with authorities if required. We recommend that you reset your mentol4 password and enable two-factor authentication immediately if you receive a breach notice.
This privacy policy is part of our commitment to transparency and user protection. We at mentol4 do not guarantee absolute security—no platform is immune to all threats—but we invest continuously in encryption, staff training, and security infrastructure. If you have concerns about your data or wish to file a complaint, contact our support team. You also have the right to lodge a complaint with your local data protection authority.